Ordering
There is a minimum spend of $100.00 (including GST) for deliveries and orders that have been arranged to be collected.
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There is a 3 (working) days turnaround so ordering in advance is essential. All pies are to be delivered to an agreed location for your distribution.
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Orders over $150.00 (including GST) qualify for free delivery.
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For any special requirements you may have, please phone or email us so that we can further discuss your requirements.
Cancellations or Changes to your order
Any amendments or cancellations to orders must be made before 12pm on the day before expected delivery. Please email or phone as soon as possible.
We will not be able to accept changes after this time and Rise Pies reserve the right to send a partial or full invoice to recover costs.
Returns Policy
Due to our products being perishable, we cannot accept returns on items if you have simply changed your mind.
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Should the products not arrive in the expected condition (ie if the product is damaged, poor quality, out of date), please contact us immediately. A dated photograph must be taken and sent via email or mobile so that we can review and take further action.
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Should we deem the products to be in an unsatisfactory condition, we will meet our obligations under the Consumers Guarantees Act and provide a replacement, credit or refund for the damaged products within 7 days.
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Rise Pies cannot be held liable for goods that have been stored or used in an improper manner.
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We recommend that you check your order on delivery and ensure there is no quality or counting issue. Once delivery docket/invoice is signed, no returns will be accepted.
Payments
Goods will not be delivered/released until the order is paid in full, unless otherwise agreed.​
​If you have a wholesale account with Rise Pies Ltd, your payment terms will be as per your agreement.